On June 30, 2022, NetSPI Head of Product Cody Chamberlain was featured on the CyberWire Daily podcast. Read the summary below or listen to episode 1610 online (starts at 14:37).
- The two pillars of breach communications: There are things you have to do and things you should do when responding to clients. Empathy and transparency will be key in communicating with them.
- Plan the work, work the plan: Building the incident response, knowing who to work with, and trusting the process will give you the confidence you need, so less emotions take over.
- Empathize with clients: Being transparent with clients will appease their needs and worries.