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On June 30, 2022, NetSPI Head of Product Cody Chamberlain was featured on the CyberWire Daily podcast. Read the summary below or listen to episode 1610 online (starts at 14:37).

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  • The two pillars of breach communications: There are things you have to do and things you should do when responding to clients. Empathy and transparency will be key in communicating with them.
  • Plan the work, work the plan: Building the incident response, knowing who to work with, and trusting the process will give you the confidence you need, so less emotions take over.
  • Empathize with clients: Being transparent with clients will appease their needs and worries.

Explore More News

NetSPI in the News | April 30, 2025

Evening Standard: Why Is It Taking M&S So Long to Recover from a Cyber Attack?

The Evening Standard features NetSPI’s Sam Kirkman on Marks & Spencer’s continued recovery challenges following a cyber-attack impacting online and in-store services.

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NetSPI in the News | April 30, 2025

The Independent: Why Marks & Spencer Is Still Affected by Cyber Attack and When It Might Recover

The Independent features NetSPI’s Sam Kirkman on the Marks & Spencer cyber-attack, highlighting its ongoing disruption, customer impact, and law enforcement response.

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NetSPI in the News | April 28, 2025

BBC News: M&S Customers Left Frustrated as Cyber Attack Chaos Continues

NetSPI’s Sam Kirkman shares insights with the BBC on the Marks & Spencer cyber-attack and its growing impact on frustrated customers.

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