The CyberWire: Cody Chamberlain on Breach Communication
On June 30, 2022, NetSPI Head of Product Cody Chamberlain was featured on the CyberWire Daily podcast. Read the summary below or listen to episode 1610 online (starts at 14:37).
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- The two pillars of breach communications: There are things you have to do and things you should do when responding to clients. Empathy and transparency will be key in communicating with them.
- Plan the work, work the plan: Building the incident response, knowing who to work with, and trusting the process will give you the confidence you need, so less emotions take over.
- Empathize with clients: Being transparent with clients will appease their needs and worries.
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