NetSPI Blog

Posts Tagged ‘healthcare security’

Observations from HIMSS

Deke George | Wednesday, March 10th, 2010

I was at the Healthcare Information and Management Systems Society (HIMSS) national conference last week in Atlanta. Overall, the conference wasn’t much different than past years. From an information security perspective the presentations and conversations were limited, but there were a number of interesting things that I took away from the conference. 

First and foremost, healthcare is still very far behind other industries in addressing security concerns at the application provider, hospital and insurer levels. It appears that the larger application providers have begun to address certain concerns; e.g., most healthcare software companies are beginning to address compliance. What’s interesting is that PCI and PCI PA-DSS are the main drivers forcing these organizations to at least review their products. This is obviously backwards, since any healthcare organization would claim that patient information is more important than credit card information, but it’s a testament to how important the stick of strong regulations and standards are when it comes to affecting change in a specific industry. Healthcare software companies still don’t view security or third-party review of their applications as important, but having seen the findings after many of these applications have gone through review, it’s something they will realize that they need to do.

Hospitals and insurers are similarly behind in developing strong information security programs, however many organizations are doing the right thing. It appears that it is mainly larger organizations (revenues $5B+) that have well developed security programs that address risk and compliance programmatically. These organizations generally have the funding and executive support to develop programs that are essentially what you would find in a similarly sized and well-managed Fortune 500 firm. The smaller firms ($5B and less) are generally much farther behind other similarly sized organizations in other industries. Many are just addressing PCI and are just starting to think about how they are going to truly address securing protected health information (PHI).

Based on these observations, there is a lot of work to be done to improve information security within healthcare. One would hope that the discussion surrounding this would take place at a conference like HIMSS. While security was not a main track at the conference, there were some discussions on security at HIMSS within the context of the American Recovery & Reinvestment Act (ARRA) and electronic medical records (EMR) security, including a daylong ARRA seminar on Sunday before the formal conference opening. However, since ARRA isn’t focused on security, the coverage of information security within these presentations tended to be somewhat limited.

It was very interesting that the Health Information Trust Alliance (HITRUST) was not discussed much at the conference. As the most comprehensive and usable solution for healthcare security, there weren’t any sessions on the topic and even conversations surrounding it were heavily overshadowed by discussions about ARRA. As one of the most valuable new initiatives for enhancing healthcare information security, hopefully this will change next year as the industry begins to understand how the HITRUST security framework can be of value to them.

With all the focus and money targeting healthcare IT, the next year will be very interesting and addressing security should be a high priority. Ideally, with the massive amounts of new funding available, more organizations will adopt a risk-based approach to their businesses, backed up by a strong information security program. As illustrated by the success of PCI (even within healthcare), it will probably take a combination of drivers to achieve this, including a strong dose of regulation to force changes within the healthcare industry. Hopefully, the outcome will incorporate standards such as HITRUST to ensure consistency, maturity, and higher levels of security within the healthcare industry.

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The Far-Reaching Impact of the PCI DSS

Alex Crittenden | Thursday, August 6th, 2009

The last few years have seen a great deal of discussion, arguing, hand-wringing, and posturing within the retail / hospitality community regarding the PCI DSS.  It has also driven a lot of investment in technology–and a lot of investment by technology companies.

Then PA-DSS came along. The PCI Council took a voluntary program (PABP) and turned it into a robust, mandatory security standard, the impact of which is still being absorbed by software vendors that provide solutions to retail and hospitality merchants. Again, there was much hand-wringing, posturing, and general frustration (this time from the vendors.)

The remarkable thing to me is the degree to which, until very recently, this consternation over PCI and its applicability and requirements has largely been isolated to the retail / hospitality community. Slowly, the rest of the business world is waking up to the fact that PCI reaches far beyond retail. Electronic currency (i.e., debit and credit) is not a payment mechanism isolated to any one vertical; instead, it’s increasingly used by consumers in all aspects of their spending.

This realization ’process’ looks an awful lot like the classic grieving process–denial, anger, bargaining, depression, and finally, acceptance–and is the same process that the retail community has gone through for the last five years (for L1 & L2 merchants I think we’ve pretty much gotten to the acceptance stage). A lot of hospitals, higher education organizations, healthcare technology firms, and the like are really just beginning this process - denial is still a big part of the conversations that we have with these organizations.

Now, this is certainly not a universal situation. NetSPI is working with some very forward-thinking, security-focused organizations on PCI and related security initiatives, but it’s common enough to note and it’s where we spend a lot of time working to educate the broader community. Luckily, we have a lot of experience with these other industries and can help our clients work through this process with more than just a retail/hospitality perspective.

The fact that other standards are also applicable in some instances may be causing some of the difficulty in accepting the fact that PCI is important and applies. HIPAA, for example, has security requirements to protect personal health information. I have had numerous conversations about PCI with companies in healthcare that have sounded something like “I have to adhere to the HIPAA security standards, so I’m covered.” Actually, if you take credit card payments, and you are just worrying about HIPAA’s security requirements, you have a serious problem.

Anyone that takes or manages electronic payments–healthcare providers, lawn care companies, hospitals, insurance companies, doctor’s offices, accounting firms, tax preparation services, plumbers, event scheduling services, etc, etc, etc, etc.–is subject to PCI’s requirements. The software vendors that service and support all of these industries and handle PCI-relevant information within their solution are also subject to PCI’s requirements (via PA-DSS).

So my advice - learn to accept PCI and take the steps today that will help make compliance more efficient and improve overall security. Find a partner that is focused on PCI guidance, not just auditing.  Make sure that they understand your industry, ask good questions that go beyond the scope of compliance, and give you honest feedback.

If you accept electronic payments, PCI applies to you. If you are in denial, you need to move through your grieving process quickly so that you can make critical decisions and take the actions required to protect your organization and minimize risk.

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